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SAP Certified Associate - Solution Architect - Customer Experience Sample Questions (Q13-Q18):

NEW QUESTION # 13
Which of the following best describes Tactics in SAP Emarsys Customer Engagement?

A. Tactics are predefined segmentation rules.
B. Tactics are pre-built automation programs designed to achieve a specific goal.
C. Tactics are spend management marketing plans.
D. Tactics are KPIs available in Smart Insight dashboards.

Answer: B

NEW QUESTION # 14
Which of these lists of objects can be transported into SAP Sales Cloud and SAP Service Cloud using the Transport Management feature?

A. Adaptation objects, business roles, key user extension fields, customer master data, workflow rules
B. Adaptation objects, business roles, key user extension fields, surveys, workflow rules
C. Adaptation objects, routing rules, key user extension fields, organizational structure, workflow rules
D. Adaptation objects, configuration, key user extension fields, communication arrangements, workflow rules

Answer: B

NEW QUESTION # 15
How can Service Agents take action to improve the reaction times of a case in SAP Service Cloud? Note:
There are 2 correct answers to this question.

A. They can modify the Resolution Due On field.
B. They can assign a different team to the case.
C. They can escalate the case.
D. They can change the service level determination rules.

Answer: B,C

Explanation:
Improving Reaction Times in SAP Service Cloud:Service agents can take proactive steps to address cases efficiently and meet SLAs.
Key Actions:
* Reassigning Cases (A):Transfers cases to teams better suited to resolve them quickly.
* Escalating Cases (C):Marks the case as high-priority, triggering faster resolution workflows.
Why Other Options Are Incorrect:
* Modifying Resolution Due On (B):This is an SLA-driven field and cannot be arbitrarily changed.
* Changing Service Level Rules (D):Requires administrative permissions, not a typical agent activity.
References:
* SAP Help Documentation: Service Cloud Case Management.

NEW QUESTION # 16
You want to enhance a specific standard business context in SAP Marketing Cloud.
Which in-app features are available for enhancements?
Note: There are 2 correct answers to this question.

A. Append a new structure into an SAP standard table.
B. Create a new UI as an SAP Fiori app.
C. Create custom logic to enhance SAP standard logic.
D. Add custom fields to the SAP standard fields.

Answer: C,D

NEW QUESTION # 17
Which of the following are key B2C accelerator features available for SAP Commerce Cloud? Note: There are 3 correct Answers to this question.

A. Payment mock
B. Replenishment
C. Pickup in store
D. Quick orders
E. Future stock availability

Answer: A,C,D

NEW QUESTION # 18
......

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